Please read these terms and conditions carefully as they form an essential part of our contract with you. They deal with your rights and obligations to us and ours to you. 1. Contract: Your contract is with Javea Respite. After we have received your signed booking form and deposit we will issue you with your confirmed dates of your stay and the agreement will come into force. 2. What is Included: * Our standard charges
are based on a fully inclusive accommodation, Laundry, People
carrier for social activities & airport transfers. 3. Prices: Prices are reviewed on an annual basis. Once your booking form has been signed & your deposit has been paid, Javea Respite will guarantee that there will be no increase in the stated price of your holiday. 4. Payment: A 25% deposit must accompany bookings. The balance is due six weeks before the commencement of the holiday. Failure to pay the balance will result in cancellation and liability to pay a charge in accordance with the following:- 5. Cancellation Charges: * Of the total cost of the holiday 6. Cancellation by You: If at any time you have to cancel your holiday after the confirmed agreement, you must do so either by letter or e-mail. This will be effective from the date of receiving your letter. A cancellation fee will be charged as set out above. The nearer the date of your holiday the greater the charge made, reflecting the increased risks to ourselves. 7. Cancellation by Us: We reserve the right to cancel your booking for any reason outside our control or for any reason when the needs of a guest lie outside the scope of our facilities. (See below) We will either offer an alternative holiday if possible or a full refund of all monies paid to Javea Respite. This does not apply where the cancellation arises through late or non-payment by you for the full cost of the holiday. 8. Insurance: The cost of the holiday does not include your travel Insurance, cancellation, or other holiday risks. Confirmation is required that your travel Insurance is valid before your holiday date. We reserve the right to determine whether those arrangements offer adequate protection for your booking. In any event, you will be deemed to have indemnified us for any loss we may incur on your behalf. Our Insurance covers all risks occurring as a result of holiday accommodation only. Your personal belongings are your own responsibility during your stay. We accept no liability whatsoever for any accident, loss or damage to your property. 9. Damage to Our property: We reserve the right to charge for any damage to our property both during and after your holiday. 10. Complaints: If you have any complaints you must tell us immediately. We hope to solve the majority of problems instantly. If we are unable to solve the problem straight away, or to your satisfaction, we will ask you to fill in a complaints form at that time, a copy of this will be forwarded onto your home address. If you wish to pursue your complaint after your stay, you must write or verbally communicate, (which will be recorded) to us at Javea Respite within 14 days of your departure from us, setting out the details of your complaint. We will investigate and undertake to respond within 14 days of receipt of your correspondence to Javea Respite. 11. Personal Care: If guests visit independently we may request a basic written care plan and a risk assessment plan to accompany guests by a person who is familiar with their care, or by the guest themselves if this is possible. 12. Arrival & Departure:Arrival after 3pm & Departure before 11am (guests unable to make the travel arrangements within these times extended care cover is available at an additional charge). 13. Personal Injury or Sickness: Minor injuries if caused at Javea Respite premises can be treated whilst at the premises, any other concerns will be dealt with by way of a visit to the local Doctors or Hospital, claims procedures will be covered by their Insurance policies. (E111 policy or Travel Insurance). Please be advised Javearespite are not liable or responsible for any injuries caused whilst on our premises. 14. Personal Information: Details of guests will be stored on our computer for future reference and treated with confidence. 15. Valuables: Javea Respite cannot accept responsibility for loss or damage to any guest’s personal Items or property for the duration of their stay. 16. Interpretation: In these mentioned Terms and Conditions the words ‘You’ & ‘Your’ refer either to the person making the booking or to any guest included in the booking as appropriate. |
